>> Dr. RAYMOND FERNANDO WORD

Dr. Raymond Fernando

• B.Com (University of Ceylon)
• Post-Graduate Diploma in Tertiary Education - University of South Africa
• Diploma in Post School Education - Technikon RSA
• Diploma in Rural Social Leadership: Xavier University - Philippines.
• Practitioner Certificate in Neuro Linguistic Programming.
• Certificate in Time Line Therapy Training
• Certificate in Call Centre Whitieria Community Polytechnic.
• Open Polytechnic of New Zealand: Certificate in Adult Education.
• B.Ed( Tesol ) Massey university ( current ).
• Certificate in Medical Transcription ( Level 4)
• SPELD Certificate in Teaching Special Needs Children.

Key Qualification

• Over 25 years of practical, broad-based teaching experience, with a realistic understanding of class-room constraints and opportunities
• Track record of responsibility for result-oriented, customer focused involvement with clients from diverse age groups and cultures.
• Acknowledged talent for translating complex concepts into language suitable for the audience.
• A constant desire to raise the standard of service by making use of resources available both in the immediate environment and outside.

Career Achievement

• As a Quality Coach/ Trainer in a Contact Centre
• Designed and conducted various training sessions to meet team requirements. e.g. Six Thinking Hats based on the book by Edward de Bono.
• Conducted personal goal setting, motivation and self management sessions for new entrants to the call centre.
• Conducted team building games during the annual team planning days.